Job Profile Information: Licensing Enforcement Officer

Job title: Licensing Enforcement Officer
Job grade: Level 3 Zone 2 
Salary range: £34,033 - £39,480

About Camden
‘Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

Role Purpose:

To contribute to the delivery of Licensing function(s) within Environmental Health, Business and Consumer Services including leading effective investigation and resolution of cases.

Carry out routine or unplanned visits and inspections to ensure compliance with relevant legislation.

Example outcomes or objectives that this role will deliver:
•	To contribute to the development, implementation, and enforcement policies in connection with the licensing core function.
•	Determine the most appropriate intervention to be taken to resolve a request for assistance, whether this be informal or initiating legal proceedings involving the preparation and giving evidence in court.
•	To keep abreast of all relevant new and draft legislation, advice, regulations, training updates and other developments relevant to delivering the Council’s Licensing Service.
•	Responsibility for the timely investigation of service requests, including programmed inspections and use of appropriate interventions in line with the Camden Plan priorities and enforcement policies.
•	To make representations regarding licence applications as the responsible public authority and attend licensing panels to support representations.
•	To be self-directing and to take responsibility for their own learning and development and be confident to identify opportunities for innovation to improve the service in terms of creating and improving policies and procedures, particularly through the evaluation and re view of case work performance and customer feedback.
•	To assist in the identification, design and delivery of projects that improve the services response to reducing risks and impact of non- compliance with legislation on the community.
•	Identify learning from external sources to continuously improve service delivery.
•	To investigate and manage caseload with competing priorities.
•	Provide advice and assistance to householders and businesses.
•	Any other duties as required.

People Management Responsibilities:
There are no formal management responsibilities for this role.

Relationships;
Reports to the Business and Consumer Services Manager.

To be effective in the engagement and communication with key stakeholders, including but not restricted to:
•	Businesses
•	Cabinet members and ward councillors
•	Directorates and services across the Council
•	Institute of Licensing
•	Government departments and other local authorities, especially the Greater London Authority
•	Government agencies including Food Standards Agency, Health and Safety Executive, Public Health and Environment Agency
•	Local community groups
•	Local and national businesses / business representatives
•	Police
•	Work collaboratively with staff in other teams

Work Environment:
•	The role will be based in our offices at 5 Pancras Square where staff are expected to base themselves alongside colleagues, with a significant amount of time on-site investigating complaints, carrying out programmed inspections and attending external meetings.
•	The role will involve lone working in a diverse range of environments, some potentially hazardous or sensitive in nature. A thorough understanding & adherence of the Council's Health & Safety Policy & guidance is imperative. You will know how to handle a wide range of situations and be prepared to receive advice and training to enhance your skills.
•	The post holder will be expected to work independently and with minimal supervision, and will be seen to apply sound judgement and a commitment to delivering excellence and a high quality service to community of Camden. However, may require guidance from senior officers on occasion.
•	The post holder is required to work in a busy and demanding office environment with competing demands and priorities, working flexibly to meet individual and service objectives.

•	The post holder may be required to work at weekends, early mornings or in the evenings particularly if the working model for the team includes out of hours arrangements.
•	The post holder will work in an agile way in line with the Council's move to a flexible and paperless work environment, prioritising their own work within the empowered and enabled team culture, recognising and utilising the expertise of others where appropriate.

Technical Knowledge and Experience:

•	Essential: experience or capability and knowledge of licensing.
•	Desirable: hold a relevant qualification (through a recognised awarding organisation) related to the licensing service
•	Have a good knowledge/understanding of the legislative framework and experience or capability in its application to casework in order to:
o	Identify and secure innovative interventions in the investigation of complaints and other enquiries.
o	Prepare and write clear reports, specifications and other documentation relevant to legislation and service of notices.
o	Effectively monitor the progress of works/actions required by informal/formal action.
o	Report and recommend enforcement action for failure to comply with requirements of legislation and statutory notices.
o	Attend court, prepare and give evidence as required; and participate in PACE interviews.
•	To have good observational and investigation skills; and the ability to carry out inspections relevant to the work area, at t imes outside normal core working hours.
•	Ability to take an organised approach to own workload whilst dealing with conflicting priorities and to ensuring a customer service focused approach.
•	Experience of working collaboratively with internal and external partners to identify innovative and creative approaches to complaints and Camden objectives.
•	Demonstrate good customer care and communication skills in explaining complex and technical issues accurately, clearly and concisely both orally and in writing when dealing with all service users.
•	Capacity to show resilience and tenacity in the face of difficult cases and work effectively to resolve these.
•	Experience of dealing with the public, face to face and ability to defuse confrontational situations.
•	Demonstrate your involvement and participation on projects as part of a team, and identify how this has led to a successful outcome.
•	Knowledge of and ability to manage sensitive intelligence and information securely.
•	Proven ability to identify service improvements.
•	Understand importance of accurate data entry in relation to updating management information systems and the consequential impact on business intelligence for the service.

•	Demonstrate an awareness of politically sensitive issues.
•	The role will be based in an enabled and empowered team focussed service where all officers are expected to work as “one team” to assist in the development of a culture where knowledge and experience is shared and responsibility for making decisions on complex i ssues is shared, where appropriate.

Over to you
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting people, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk

Is this role Politically Restricted?
Some posts at Camden are politically restricted, which means individuals holding these posts cannot have active political role. For a list of all politically restricted roles at Camden click here.

Diversity & Inclusion
At Camden, we value and celebrate difference and encourage diversity in all respects. Our diverse workforce ensures we represent our communities to the best of our ability and enables us to make better decisions. Because of this, we particularly welcome applications from Black, Asian and other ethnic groups, those who identify as LGBT+, neurodiverse and disabled people. Click Diversity and Inclusion for more information on our commitment.

Agile working
At Camden we view work as an activity, not a place. We focus on performance, not presenteeism. We create trusting relationships, we embrace innovation rather than bureaucracy and we value people. Collaboration is the Camden way, silo working isn’t. 

At Camden we are proud to be one of Hire Me My Way’s inaugural campaign supporters. Hire Me My Way is a national campaign led by Timewise, designed to increase the volume of good quality jobs that can be worked flexibly in the UK (www.HireMeMyWay.org.uk). Hire Me My Way aims to treble the number of available good quality flexible jobs to 1 million by 2020.

Asking for Adjustments 
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG,